Politique de remboursement

Overview

Weltz.App is a subscription service. Plans are billed in advance on a monthly or annual basis. This policy explains cancellations and refunds.

Free trial

New accounts start with a free trial. You are not charged during the trial, and you can cancel before it ends without any payment.

Cancellation

You can cancel your subscription at any time from your billing settings. Your plan stays active until the end of the current billing period, and you will not be charged again after that.

Refunds

If you were charged and are not satisfied, you may request a refund within 14 days of that charge. We review each request and, where granted, refund to your original payment method.

Partial periods after this window are generally non-refundable, but you keep access until the end of the period you already paid for.

How to request a refund

Open a support request from your dashboard, or email support@weltz.app. Please include your account email and the date of the charge.

Payment processing

Payments and refunds are handled by our payment provider, which may act as merchant of record. The time a refund takes to appear depends on your bank or card issuer.